CS Skills Check

No matter how many customer service skill assessment surveys you send out, much of the customer psyche will remain a mystery. Thankfully, researchers have been gathering data on customer service satisfaction for years, and unlike the search for the Holy Grail, the search for good customer service comes with a far more detailed road map, and it all starts with the people you hire. Here are the top customer service skills your representatives need, according to www.salesforce.com

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